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Reservation FAQ’s

Reservation FAQ’s

Reservation FAQ’s

All Paratransit trips require an advance reservation. All reservations must be made by 11:00AM the business day before your appointment; however, you may request a reservation as far ahead as two weeks. You must call with your requests by 11:00AM on Friday for trips on Saturday, Sunday or Monday. Note: There is an exception for trips of the ADA Complementary Paratransit Program, which can be scheduled the day before your trip during regular business hours of 8:00AM – 5:00PM, Monday – Friday.

What number do I call to make a reservation?

To schedule a reservation for transportation, call the rabbittransit Call Center at 1-800-632-9063.The Call Center is open between 7:00AM and 7:00PM, Monday through Friday, and between 7:45AM and 3:00PM on Saturday.You must speak with a person; requests for trips left on the voicemail will not be accepted. We suggest avoiding Mondays from 7:00AM-9:00AM, which is a peak call time.

What information do I need to schedule a trip?

Your name as it appears on your initial Paratransit application. If you are making a trip for someone else, please give his or her name as it appears on the application.
  • The appointment time. Note: See Travel Guidelines concerning appointment times.
  • The exact address for the trip that you are requesting.
  • The name and phone number of the doctor or facility for the trip that you are requesting.
  • Any mobility device that you require.
  • If you need an escort. Must be pre-approved by rabbittransit during application process.
  • Notes about special entrances to your building (i.e. Apartment located at back entrance etc.).

Passengers are responsible for notifying rabbittransit of any address or phone number changes by 11:00AM the business day before the trip.

How much will I pay?

Different programs have different co-pays. Co-pays range in amounts because each passenger utilizes different funding sources. Please see Shared Ride Fares for detailed Fare Charts pertaining to funding sources and trip purposes. A rabbittransit Call Center representative will confirm the cost of your co-pay for the specific trip you are booking at the time of reservation.

Will someone other than rabbittransit pick me up?

rabbittransit utilizes subcontractors to provide transportation. This means a passenger may be picked up by different providers in different types of vehicles (i.e. taxi cab, mini-van, van, bus, etc…). Not all vehicles will include a rabbittransit logo or signage, but a transportation company name should appear on the vehicle.

 


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